INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Front Door Delivery for Mattresses Only
- The $80 delivery fee for front door drop offs applies only to mattress purchases, not bed frames.
- Customers are responsible for moving the mattress from the front door to the desired location.
Returns and Exchanges
- We have a clear policy regarding returns and exchanges, which customers are expected to read and understand before making a purchase.
- If a customer decides that the mattress or bed frame they have purchased does not fit into their home or meet their needs, they are responsible for returning it at their own cost, in accordance with our returns and exchanges policy.
Delivery Fees
- Customers are responsible for paying any delivery fees associated with the purchase of their mattress or bed frame.
- Delivery fees are non-refundable, even in the event of a return or exchange.
Delivery Time Frames
- Delivery time frames are based on a number of factors, including traffic, road conditions, and scheduling constraints.
- Our delivery time frame is a window of time, and our delivery team may arrive earlier or later than the estimated time.
- We ask that customers be flexible and accommodate the delivery team within the delivery time frame provided.
INFORMATION ABOUT US